Cancellation Policy

We understand that circumstances may change, and you may need to cancel certain services or subscriptions. Please review our cancellation policy below:

Cancellation Notice: We require a minimum of one calendar month’s notice for cancellation of any services, subscriptions, or bookings. Notice of cancellation must be provided in writing or by email to hello@vividprep.co.za at least one calendar month before the desired cancellation date.

Exceptions: Certain services or subscriptions may have specific cancellation terms or non-refundable fees. Please refer to the terms and conditions of your specific service or subscription for details.

Cancellation Process: To cancel a service or subscription, please contact us at hello@vividprep.co.za and provide your name, account details, and reason for cancellation. Our team will process your cancellation request and provide confirmation of the cancellation date.

Changes to Cancellation Policy: We reserve the right to update or modify our cancellation policy at any time. Any changes will be effective immediately upon posting on this page.

By using our services or subscriptions, you agree to comply with our cancellation policy as outlined above.